Delivery Rates
Flat rate of £4.99 for orders under £25.
Free Delivery for all orders over £25.
Expected Delivery Time: 7-10 working days (any items not in stock will be put on back order and sent freight free when available).
On 1 December 2020 orders outside of the UK have been suspended. When we resume:
A flat rate of £15 applies on orders to the Republic of Ireland.
A flat rate of £25 applies on orders to Europe.
If you are ordering from outside of Europe £0.00 will be added to your order for freight. We will then email you with the freight amount which you can accept or decline. If you decline and have already paid via Credit Card you will be issued a full refund.
Christmas Orders
We advise customers to order items required for Christmas presents asap to avoid disappointment as the below are only guidelines, we do not offer a guaranteed service. Deliveries under 2Kgs are dispatched via Royal Mail Post and over 2Kgs via Parcelforce.
All orders required in time for Christmas 2023 should be placed by the end of day on 1st December 2023, we will do our best but cannot guarantee to deliver before Christmas. All orders placed after this date until 19th December 2023 will be processed and dispatched but are not expected to be delivered before Christmas. Any orders placed after 19th December will not be processed until the 2nd January 2024 as we are closed during the Christmas holidays. The office will be closed from the 22nd December 2023 to the 2nd January 2024.
Back Orders
Out of stock items will be placed on back order and dispatched freight free as soon as they are available. These items will not be invoiced until delivery. If you are not happy with the expected delivery date of any backordered items, you have the right to cancel these items.
Shortages
Please report any shortages within 48 hours of delivery.