Please click here to download our terms and conditions.
Delivery Rates
Flat rate of £4.99 for orders under £25.
Free Delivery for all orders £25 (excluding vat) and over.
Expected Delivery Time: 7-10 working days (any items not in stock will be put on back order and sent freight free when available).
If you are ordering from outside of Europe £0.00 will be added to your order for freight. We will then email you with the freight amount which you can accept or decline. If you decline and have already paid via Credit Card you will be issued a full refund.
Christmas Orders
We advise customers to order items required for Christmas presents asap to avoid disappointment as the below are only guidelines, we do not offer a guaranteed service. Deliveries under 2Kgs are dispatched via Royal Mail Post and over 2Kgs via Parcelforce.
All orders required in time for Christmas 2023 should be placed by the end of day on 1st December 2023, we will do our best but cannot guarantee to deliver before Christmas. All orders placed after this date until 20th December 2023 will be processed and dispatched but are not expected to be delivered before Christmas. Any orders placed after 20th December will not be processed until the 2nd January 2024 as we are closed during the Christmas holidays. The office will be closed from the 22nd December 2023 to the 2nd January 2024.
Back Orders
Out of stock items will be placed on back order and dispatched freight free as soon as they are available. These items will not be invoiced until delivery. If you are not happy with the expected delivery date of any backordered items, you have the right to cancel these items.
Shortages
Please report any shortages within 48 hours of delivery.
Returns
Please click here for our refund policy.
Privacy Policy
Please click here to download our privacy policy.
Data Protection
This website is hosted by Shopify. For more information about how Shopify protects your personal information please read their Data Processing Addendum. You can also download Smart Kids UK Ltd Data Protection Policy.
Secure Payments
All credit transactions occur in a secure area, protecting you from loss or misuse of information.
International Customers
The following companies distribute our products:
| Australia & Asia: | Smart Kids Australia Pty Ltd | www.smartkids.com.au | |
| New Zealand: | Smart Kids NZ Ltd | www.smartkids.co.nz | |
| United Kingdom: | Smart Kids UK Ltd | www.smartkids.co.uk | |
| Malta: | Busy Brain Malta | ||
| Netherlands: | Leestotaal | ||
| Netherlands: | Eelke Verschuur | ||
| Ireland: | ABC School Supplies | ||
| Ireland: | Crafty Art Supplies | ||
| Ireland: | Demac Education | ||
| Ireland: | Michael Doherty Supplies |
|
|
| Ireland: | Gill & Macmillan | www.gill.ie | |
| Ireland: | Outside the Box |
If you wish to order from outside the EU please email your order to sales@smartkids.co.uk and a quote with the freight cost will be sent to you.
In some countries you may be charged a local tax when the resources arrive at their destination. We are very sorry but these costs are out of our control and the customer will be responsible for the payment of these local charges.
Reviews
Many customers use our review feature to contact us if there is a problem with their order. If we solve the issue or if we consider the review is misleading or irrelevant to the product being reviewed we will not publish it.